HP Evny 6055 not printing photos from mobile

[jeffswife]

Help!  I just installed this printer on Friday, both to my work computer (Windows 10) and my personal computer (Mac OS). I've printed from the work computer and my iPhone for setup purposes, but now I'm trying to print more photos from my iPhone and it says "Your job has been sent! Waiting for printer confirmation" Or I'll get an error that the printer is busy.  I've used the windows tool (the HP Print/scan doc) and it works to get it back up and running for work, but not to print photos again.  Any ideas? I'm pretty frustrated.

[Jay_G24]

Hi @jeffswife,

I'd like to help!

Let's try a power reset on the printer and your phone 

Turn OFF and Turn ON your phone

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

You may also refer to -Printing with Apple AirPrint (iOS)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[jeffswife]

Initially, this did help, however, the errors keep occurring.  I printed a picture from my phone, it came out great. Went to print another one and it got "stuck". I don't want to be unplugging the device after every print job. Are there any other solutions?

[Jay_G24]

Try the below suggestions-

Update the iOS device, refer - Update your iPhone, iPad, or iPod touch

Let's try the below steps to see if that helps -

1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!

2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.

4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

I'd like to know the following to isolate the issue further-

1.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.

2.) What is the distance between the router and the printer?

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Let me know!