HP Firmware update dissabled my OfficeJet 8020

[NPFowler]

I love my OfficeJet 8020.  I have used it for 3 years and only purchased 3rd party ink cartridges.  Before I bought it I verified that I could use 3rd party cartridges but would have to put up with messages, but it would work.  This past Friday the firmware automatically updated and the result ----  ink cartridges are blocked (the ones I have used continuously).  The printer will not print.  HP might just as well walked into my office and hit my printer with a sledge hammer.  I called HP Customer Service and the guy wanted to help but I was told "your printer is out of warranty, if you do not own and instant ink subscription, or pay us $19.95 I cannot talk to you."  I asked, "If I pay you $19.95 will you fix what you have done so I can print with 3rd party cartridges?"  His reply "Sir, you must use HP cartridges".  I said "I understand, please let me speak to your supervisor".  He said OK and put me on hold for several minutes.  When he returned he reiterrated his earlier statement.  I said, "your supervisor won't speak to me?"  After several more prodings he said "Yes, I'm sorry, I can't speak with you anymore" and hung up.

I fully accept that HP can sell electronics and restrict the use of 3rd party cartridges if that is known prior to purchase.  It is wrong and clearly illegal to dissable a printer long after the fact and impose new restrictions just to get more revenue.  HP has allowed some executive to promise more revenue unethically and I believe illegally.  Seems like a fun thing to talk with a lawyer that likes class action law suits.

For Documentation:  My conversation with customer service named Dim should be fully recorded and attached to Case #5139005626.

[Max3Aj]

Hi @NPFowler,

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Max3Aj

HP Support