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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Mouyad
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HP Ink Tank Wireless 415 not printing, though no errors and copying normally

HP Recommended
HP Ink Tank Wireless 415
Microsoft Windows 10 (32-bit)

Hi Everyone,

My HP Ink Tank Wireless 415 stopped printing couple of days ago. There's no error message whatsoever, the ink status is good and there are papers. I restarted both the computer and printer, and reset the latter (unplugging/plugging while on, twice), but it didn't work. I also tried different documents without success. 

Then I used HP Print & Scan Doctor, which reported that it installed some updates and fixed some "port" issue, and asked for restart. Then neither the print-test  nor the local document print worked!

The wired thing is that every time I am giving a print order the printer reacts by receiving the order and even make some noises as if it is printing, but then nothing happens and the order disappears from the printing list as if it was done.

Appreciate your help. 

Thanks

Mouyad 

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Kumar0307
HP Support Agent
HP Support Agent
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@Mouyad, Welcome to the HP Support Community!

 

I understand you are not able to print from your computer. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

As you are able to make copies, it means the printer hardware is working fine and this could be a driver issue.

 

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

 

If the issue persists, install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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