HP Inket 9018 Won't print jobs in queue

[gerryh31]

Inkjet 9018    Printer printing fine yesterday.   This morning was able to copy no problem.   Can print a printer report from Printer menu no problem. 

 But print jobs going to the printer from either windows 11 computer or IOS 18 iPhone arrive at printer but just sits in Printers Print queue. 

 Go to Queue on printer menu see job , indicates printing but just circles. 

 Tried deleted all jobs in queue, turn off printer and disconnected power.  No change.   

Note, when sending job to printer, can hear a click at the printer which signifies it's typically starting but does nothing after. 

[Irfan_06]

Hi @gerryh31,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

The issue you're describing suggests that the HP OfficeJet 9018e is receiving print jobs but failing to process them correctly. This can often be caused by communication problems, corrupted print jobs, or software glitches.

Here's a step-by-step troubleshooting guide to resolve the issue:

1. Clear the Printer Queue on the Computer

• Windows 11:
  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down to Print Spooler, right-click it, and select Stop.
  3. Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS.
  4. Delete all files in this folder.
  5. Go back to the Print Spooler service, right-click, and select Start.
• iOS 18:
  • Cancel any pending print jobs from the app or AirPrint print queue.

2. Perform a power drain

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

3. Check Printer Connection

• Wi-Fi Status: Ensure the printer is connected to the correct Wi-Fi network.
• Re-add Printer:
  • Windows: Go to Settings > Devices > Printers & scanners, remove the printer, and re-add it.
  • iPhone (iOS): Open Settings > Wi-Fi, ensure you’re connected to the same network as the printer.

4. Run Printer Troubleshooter (Windows 11)

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Find and run the Printer troubleshooter.

5. Check Firmware and Driver Updates

• Kindly refer to the steps on this link to update the printer firmware

6. Test with Another Device or Method

• Use another device (e.g., another computer or phone) to send a print job.
• Test printing from the HP Smart App.

7. Factory Reset the Printer

Refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support