HP Inkjet 8600 not working for two computers. HP has always worked for them both.

[edkal]

We have two computers: OS X El Capitan Vers. 10.11.6 (early 2008), and MacBook Air Sonoma 14.6.1 (ca. 2020), using a HP Officejet Pro 8600. Two weeks ago, the MacBook stopped printing, but now is printing on HP. The OS X Capitan had been working fine for printing on HP, until today, but today it has stopped working pm HP. Any suggestions? Thanks very much. Ed 

[A_Gayathri]

Hi @edkal ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8600 not working consistently on your two computers could stem from compatibility problems, outdated drivers, or network-related issues. Here are steps to troubleshoot and resolve the issue for both your MacBook Air (Sonoma 14.6.1) and your OS X El Capitan (10.11.6):

For MacBook Air (Sonoma 14.6.1)

Update Printer Driver:

• Go to the HP website and search for the latest drivers for the HP Officejet Pro 8600 compatible with macOS Sonoma.
• If no specific drivers are available, try using the built-in AirPrint functionality.

Reset Printing System:

• Open System Settings > Printers & Scanners.
• Right-click (or Control-click) on the printer list and choose Reset Printing System.
• Re-add your printer by clicking the + button and selecting your HP printer.

Check Network Configuration:

• Ensure the printer and the MacBook Air are on the same Wi-Fi network.
• Print a Network Configuration Report from the printer’s control panel and verify the network status and IP address.
• Use the printer's IP address to manually add it as an IP Printer:
  • Go to Printers & Scanners.
  • Click +, then select IP and enter the printer's IP address.

For OS X El Capitan (10.11.6)

Check Driver Support:

• Ensure the driver installed is compatible with OS X El Capitan. If the current driver is no longer supported, reinstall the last known compatible driver for the Officejet Pro 8600.

Re-add the Printer:

• Go to System Preferences > Printers & Scanners.
• Remove the existing printer and re-add it.

Use HP Easy Start: HP Easy Start Software and Driver Downloads

• Download and install HP Easy Start for older macOS versions from HP's support website.
• Follow the guided steps to reinstall the printer.

USB Connection:

• If your network printer is not functioning properly with OS X El Capitan, try connecting the printer directly via USB.

 Troubleshooting Steps

Restart Printer and Network:

• Restart your printer, Wi-Fi router, and both computers.
• Once the network stabilizes, reconnect your printer.

Firmware Update: Update the firmware on an HP printer

• Check for firmware updates for the HP Officejet Pro 8600 through the printer’s settings or HP's support website.

Test Printer Functionality:

• Print a test page directly from the printer's control panel to ensure hardware functionality.

Check Logs and Errors:

• Review any error messages displayed on the printer or your computers during the printing attempts.

Let me know how these steps work for you!

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

Hi @edkal,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Officejet Pro 8600 not working consistently on your two computers could stem from compatibility problems, outdated drivers, or network-related issues. Here are steps to troubleshoot and resolve the issue for both your MacBook Air (Sonoma 14.6.1) and your OS X El Capitan (10.11.6):

For MacBook Air (Sonoma 14.6.1)

Update Printer Driver:

• Go to the HP website and search for the latest drivers for the HP Officejet Pro 8600 compatible with macOS Sonoma.
• If no specific drivers are available, try using the built-in AirPrint functionality.

Reset Printing System:

• Open System Settings > Printers & Scanners.
• Right-click (or Control-click) on the printer list and choose Reset Printing System.
• Re-add your printer by clicking the + button and selecting your HP printer.

Check Network Configuration:

• Ensure the printer and the MacBook Air are on the same Wi-Fi network.
• Print a Network Configuration Report from the printer’s control panel and verify the network status and IP address.
• Use the printer's IP address to manually add it as an IP Printer:
  • Go to Printers & Scanners.
  • Click +, then select IP and enter the printer's IP address.

For OS X El Capitan (10.11.6)

Check Driver Support:

• Ensure the driver installed is compatible with OS X El Capitan. If the current driver is no longer supported, reinstall the last known compatible driver for the Officejet Pro 8600.

Re-add the Printer:

• Go to System Preferences > Printers & Scanners.
• Remove the existing printer and re-add it.

Use HP Easy Start: HP Easy Start Software and Driver Downloads

• Download and install HP Easy Start for older macOS versions from HP's support website.
• Follow the guided steps to reinstall the printer.

USB Connection:

• If your network printer is not functioning properly with OS X El Capitan, try connecting the printer directly via USB.

 Troubleshooting Steps

Restart Printer and Network:

• Restart your printer, Wi-Fi router, and both computers.
• Once the network stabilizes, reconnect your printer.

Firmware Update: Update the firmware on an HP printer

• Check for firmware updates for the HP Officejet Pro 8600 through the printer’s settings or HP's support website.

Test Printer Functionality:

• Print a test page directly from the printer's control panel to ensure hardware functionality.

Check Logs and Errors:

• Review any error messages displayed on the printer or your computers during the printing attempts.

Let me know how these steps work for you!

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[edkal · Accepted solution]

😀Thanks Gaya1239!! Things seem  to be working out, per your instructions! Thanks, again! Ed

[A_Gayathri]

HI @edkal ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support