HP Instant Ink Incompatible with Printer

[LCPYUBA]

Just received the first shipment of instant ink directly from HP and putting the cartridge in it says the tricolor is incompatible. We just had another tricolor cartridge in there that came with the printer (looks exactly the same to me) that worked just fine. I'm beyond frustrated with this printer and am about ready to find a different company as it has been nothing but frustrating. 

Why is the cartridge not being recognized as an HP cartridge even though we bought it from HP and why can't I just print with black ink even though the tricolor isn't working?

[Sneha_01]

Hi @LCPYUBA,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• Press the power button to turn off the printer. If the printer does not turn off, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Connect the power cord directly to a wall outlet and to the printer.
• Turn on the printer to complete the reset.

Update Firmware

• HP regularly releases new printer firmware versions with product enhancements or issue fixes.
• To see how to update your printer, go to Update the firmware on an HP printer.
• Make sure Web Services are on
• An interruption of your printer connection to the Instant Ink service can cause cartridge or connection errors.
• Turn on Web Services on HP Printers
• Learn how to turn on web services on HP printers.

Make sure Web Services are on. See HP Printers - Turn On Web Services for more information.

Remove cartridges and reset printer (inkjet only)

• Remove the cartridges and reset your inkjet printer to clear memory.
• Remove the cartridges.
• With the printer turned on, disconnect the power cord.
• Wait 60 seconds.
• Reconnect the power cord and turn the printer back on.
• Reinstall the cartridges.

Clean your cartridges

• Cleaning steps for cartridge errors depend on the type of cartridges your printer uses.
• Identify your cartridge type to see how to clean your cartridges.
• INSTANT INK CARTRIDGE TYPES
• 
• Cartridge type A
• Cartridge type B
• Cartridge type C
• Cartridge type D (toner)

I have shared  al link: https://support.hp.com/us-en/document/ish_3259780-1985263-16

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support