HP Instant Ink Information about reconnecting

[billgray9065]

Hi,

Every time I attempt to print I am faced with the message about reconnecting to HP Instant print. However when I print this instruction/Information page it prints in German. I wondered if anyone could supply a copy of the instructions in English or any useful information so I can correct my issue. 

Thank you! 

[A4Apollo]

Hey there! @billgray9065, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand when you print an information page it prints in the German language.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you turned on the web services?

Is the printer associated with the instant ink account?

Have you tried checking with a different browser?

Is your printer online and connected to the internet?

Have you enrolled your printer to instant ink subscription?

Restart the computer, router and printer together and try printing again.

Disable and re-enable web services on your printer and check if it helps.

If the printer is online and if it's enrolled, then I would suggest here is to update the printer.

In order to update the printer, On the printer control panel - Setup - Printer Maintenance - Update the printer.

Once done, restart the printer and then check.

Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

On your HP Instant Ink account page, review the following HP Instant Ink account information.

Print History: View the date and number of pages printed, and download invoices from completed billing cycles.

Account History: View detailed information about HP Instant Ink shipments, including the shipment date, shipment tracking numbers, and any additional charges. Also find enrollment and cancellation dates, promotional and referral discounts, and all historical transactions for your account.

If your computer and the HP All-in-One on a network, you can access the Embedded Web Server that resides in the HP All-in-One. The Embedded Web Server is a web-based user interface that provides some options not available on the HP All-in-One control panel, including advanced network security options. The Embedded Web Server also enables you to monitor status and order printer supplies.

You can change the settings using the EWS: Click here for details.

Also, have you subscribed to Instant Ink?

Refer this article to know more information about checking instant ink account information. Click Here

If the issue still persists after trying out the steps. Please share us few details through a private message, So I can check the account details and help you with your issue.

Instant ink account number-

Instant ink email address-

Printer serial number-

Hope this helps!

Have a great day ahead! 🙂

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