cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
adom123
New member
1 0 0 0
Message 1 of 2
70
Flag Post

HP Instant Ink Printer Problems

HP Recommended
HP ENVY Photo 7800

I canceled HP Ink services and replaced the instant ink with HP cartridges but still cannot print. I get an Instant Ink error even though I am no longer enrolled and have replaced the ink. I've tried turning it off/on and unplugging it. It does connect to Instant Ink and keeps asking for Instant Ink.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,540
Message 2 of 2
Flag Post
HP Recommended

@adom123, Welcome to HP Support Community!

 

Let us try to remove and add the web services, follow the steps below-

 

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the devices.

 

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation