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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: HP Instant Ink problem after factory reset of Envy 5030
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01-11-2021 06:42 AM
I've had problems with my Envy 5030 recently and decided to try to solve the problem by doing a factory reset. Unfortunately, the printer will now no longer print at all. Instead, it just shows the error "Cartridge cannot be used until printer is enrolled in HP Instant Ink". I have tried everything to get it working and have failed. Please can somebody help because I am out of ideas.
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Accepted Solutions
01-11-2021 08:19 AM
This problem was resolved by ringing customer support who "refreshed" their system.
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