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HP Instant Ink

HP Recommended
Officejet Pro 6960
Microsoft Windows 10 (64-bit)

I've purchase the OfficeJet Pro 6960 about 2 years ago, had no problem with it. Did NOT engage in the HP Instant ink. Recently I replaced all 4 cartridges, and now I get  the message "Cartridge can not be used until printer is enrolled in HP Instant Ink".

The Printer and the cartridges were purchased in the same store in Israel. Anything I've tried online failed to help.

Please help

 

 

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HP Support Agent
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HP Recommended

@MG1945, Welcome to HP Support Community!

 

Follow the steps below-

 

Remove the ink cartridges and reset the printer

  1. Remove the ink cartridges from the printer.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait at least 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  6. Turn the printer on.

  7. Reinsert the ink cartridges, and then close the ink cartridge access door.

  8. If you receive a prompt to print a calibration or alignment page, do so.

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

 

TEJ1602
I am an HP Employee

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