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HP Instant ink Cartridge Error: We can't determine your next shipment

HP Recommended
HP Envy 4500
Microsoft Windows 10 (64-bit)

Hi, I haven't use the printer for some time the Costco-refilled tricolor cartridge cannot work properly so I removed it to get the printer work in mono-color mode. Today I tried to join the HP Instant Ink, but since the tricolor cartridge is not working the system tells me "Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels." So I cannot get my new ink. What should I do to request my Instant Ink Tricolor Cartridge? Thanks very much.

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HP Recommended

@KJimmy We've got you covered, here's all you need to know and do, to fix this issue,

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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