HP Instantink cartridge has stopped working

[ClaverdonTerry]

The HPInstantink cartirdge is relatively new, but the colour stopped printing (black and white is OK). I used the touchscreen on the front of the printer to clean the cartridge, then when no colour continued to be printed at all, went first to second level cleaning then thrid level cleaning. Nothing. As I said, black cartidge is OK.

I have a replacement cartidge available, but how do I inform HP Instantink that I need to replace the little used but non-functioning cartirdge?

[MathewT · Accepted solution]

Hi @ClaverdonTerry

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I need some information about your Instant Ink subscription.

Since the instant ink account details are confidential, please send me the required information via private message.
 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers

[ClaverdonTerry]

For the record, and for others suffering this problem: The issue was settled via the private message, whereby help was provided to get HP Instantink to send a new cartridge by express post. I will return the faulty one, just in case there is an issue which altered quality control can address. Many thanks to those who helped through this |Forum.

[MathewT]

Hi @ClaverdonTerry

Thank you for being a valuable HP Customer.

If you need any assistance in the future, you can get back to us.

Happy Holidays

Cheers