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‎10-10-2024 04:20 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

HP LASERJET COLOR 5500HDN PRINTER HANGS WHILE THE CONTROL PANEL SHOWS "PRINTING..." I HAVE UPDATED FIRMWARE AND IT KEEP CRASHING. IT ALSO CRASHES WITHOUT A NETWORK CONNECTION WHEN PRINTING THE CONFIGURATION SHEETS FROM THE CONTROL PANEL

Category:
2 REPLIES 2

‎10-11-2024 12:53 PM

HP Recommended

Hi @JUANANGELG 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 

If your HP LaserJet Color 5500HDN printer hangs and shows "Printing..." on the control panel, even after a firmware update and regardless of network connection, here are some troubleshooting steps you can try:

 

1. Power Cycle the Printer

  • Turn off the printer and unplug it from the power source.
  • Wait for about 60 seconds, then plug it back in and turn it on.

2. Check for Errors

  • Look for any error messages or warning lights on the printer. If there are any error codes, consult the printer’s manual or HP’s support website for their meanings.

3. Check Printer Connections

  • Ensure that all cables (USB, network, etc.) are securely connected. If you’re using a network connection, try using a direct USB connection to rule out network issues.

4. Print from a Different Source

  • Try printing a test page from a different computer or application to see if the issue persists. This can help determine if the problem is specific to a certain device or document.

5. Reset the Printer to Factory Defaults

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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‎10-11-2024 01:37 PM

HP Recommended

One thing to try, if you have added memory to the machine, remove it and try to print.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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