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‎04-03-2021 12:15 PM

HP Recommended
Product: HP Laser 137fwg
Operating System: Microsoft Windows 10 (64-bit)

hi everyone, this strange thing happened to me, tonight while I was printing the paper in the upper tray jammed, to remove the stuck sheets I had to remove the toner (original hp) and despite everything pull them hard towards me to remove them. After removing them or reinserting the toner and now it gives me toner low error. I only printed a total of 300 pages I don't believe in coincidences, I don't understand what happened. What can I do? Thanks

Category:
4 REPLIES 4

‎04-03-2021 12:57 PM

HP Recommended

Hello @andrex88x ,
Welcome to the HP Support Community!

 

Is that exactly how you went about it? Please read here "Clear jammed paper from the toner cartridge access area ".

If not, then repeat the process but this time disconnect the power cable without switching off the printer first.

Wait 2 minutes, remove the toner cartridge and check the toner cartridge for damage and the inside of the printer.

Grasp both sides of the toner cartridge, and then distribute the toner by gently rocking the toner cartridge back and forth.

Insert the toner and plugin the power cord and turn on the printer.

 

Hope this helps! Keep me posted.
Andreas

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‎04-03-2021 01:52 PM

HP Recommended

yes the removal procedure is that, the only thing is that I removed the toner with the printer connected to the power supply. I tried to rock the toner but the low toner warning remains.

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‎04-08-2021 01:25 PM

HP Recommended

1 Select (Menu) > System Setup > Report on the control panel.
2 Select the option you want and press OK.
• Supplies Info.: Prints the supply information page.

 

Scan this page with 150 dpi and upload the file here.

I'm not an employee of HP, I'm as volunteer here.
        
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‎04-10-2021 11:50 AM

HP Recommended

You are not allowed to publish a serial number here.

andrex88x 1Scan-20210410-135108.png

There is a hardware problem here. Either the toner (warranty) or the printer is causing the problem. Please contact HP support team in your region for help.
Thanks for understanding!

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
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