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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Solved!

HP LaserJet 100 color MFP M175nw hard factory reset

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HP LaserJet 100 color MFP M175nw

Hello, my username and password on the printer are not working (or I have remembered them wrong!) and all menus are disabled.  I've read through some previous queries but Admin, admin, username and root do not work either.  I want to do a hard reset to restore factory settings but the menu option is not available... to get to it you need the username and password!  Is there a way to do it using a combination or sequence of physical buttons please?   Thank you.

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@tighelorr

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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