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‎01-16-2021 10:21 AM

HP Recommended
Product: HP LaserJet Enterprise M528
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I keep having an issue with my HP LaserJet Enterprise M528 under Windows 10. It keeps telling me on the printer queue 'Attention Required' and holds my print jobs until I restart my PC. I am using an almost empty cartridge that still prints fine and all my other devices (also Win 10 and MacOS Big Sur) can print without issues.

 

I have now reinstalled Windows 10 from scratch and properly installed the full software package from HP. It installed perfectly and found the printer on the network. On the last step, I asked it to print a test page and the same thing happened again: It didn't print until I restarted my computer. After that printing, it remained in the queue (and still does minutes later/now).

 

Before I reset my Laptop, I tried HP Print and scan doctor which didn't help.

 

Thanks for taking your time to help!

 

Migros_0-1610817541098.png

 

 

Details about my Windows Installation (as I think this could be an issue at Microsoft's end).

Edition Windows 10 Education
Version 20H2
Installed on ‎16/‎01/‎2021
OS build 19042.746
Experience Windows Feature Experience Pack 120.2212.551.0

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2021 11:21 AM - edited ‎01-16-2021 11:23 AM

HP Recommended

Check ports settings for your printer if it is set to WDS change it to standard TCP/IP

 

https://www.youtube.com/watch?v=pzH93ZidYao 




My profile on LinkedIn

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4 REPLIES 4

‎01-16-2021 10:30 AM

HP Recommended

This is the software package I installed: LJM528_Full_WebPack_49.1.4434.exe

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‎01-16-2021 10:40 AM

HP Recommended

Screenshot 2021-01-16 173950.png

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‎01-16-2021 11:21 AM - edited ‎01-16-2021 11:23 AM

HP Recommended

Check ports settings for your printer if it is set to WDS change it to standard TCP/IP

 

https://www.youtube.com/watch?v=pzH93ZidYao 




My profile on LinkedIn

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‎01-16-2021 11:37 AM

HP Recommended

You are amazing - thank you!

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