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I have tried multiple times, but have been unable to get the unit to actually power up. It gets to the HP logo screen and won't go any further.
I have tried to update the firmware, that didn't work.
The computer does recognize something is there via USB
I have checked all connections on main boards.
I have touched the screen while it's booting to try and default it, that doesn't work either.
Thanks to whomever helps
Welcome to the HP Support Community.
I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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