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HP LaserJet Pro MFP M227fdw Won't boot/ load

HP Recommended
G3Q75A
Microsoft Windows 10 (64-bit)

I have tried multiple times, but have been unable to get the unit to actually power up. It gets to the HP logo screen and won't go any further. 

 

I have tried to update the firmware, that didn't work. 

 

The computer does recognize something is there via USB

 

I have checked all connections on main boards.

 

I have touched the screen while it's booting to try and default it, that doesn't work either.

 

Thanks to whomever helps

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@aLiEn_SOL

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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