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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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AngryRobot
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Solved!

HP LaserJet Pro MFP M28w : Admin password forgotten, How to Factory Reset ?

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HP LaserJet Pro MFP M28w
Microsoft Windows 10 (64-bit)

Hello,

 

I completely forgot my admin password to access to my HP LaserJet Pro MFP M28w printer webconfiguration. Looking in the forum, I found out that only member of HP assistant can send you through DM the steps to factory reset your printer. Is it possible to do the same for me please ?

 

Thank you in advance.

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Jay_G24
HP Support Agent
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Hi @AngryRobot,

 

I'd like to help!

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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cedar1123
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I also have a m28w that is in need of reset instructions. Thanks. 

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