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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
courtneyrain
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HP Laserjet MFP M28W not printing on envelopes

HP Recommended
HP Laserjet MFP M28W
macOS 10.15 Catalina

I am trying to print on A7 (5.25" x 7.25") envelopes. Microsoft Word is all set up correctly to reflect the envelope size and print preview shows exactly how the envelope should look (size and positioning). Once printing, the envelope comes out blank and the printer keeps running. I have printed it on a blank standard size page to check the ink and it shows up on the very bottom of the page. The ink levels are fine. Do I need to change the settings on the printer itself? Am I not able to print envelopes on my model?

 

Additional info:

I am using Microsoft Word for Mac Version 16.42

 

Thank you!

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Kumar0307
HP Support Agent
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@courtneyrain, Welcome to the HP Support Community!

 

According to the printer specifications, this model printer supports printing on Envelope #10 only. 

 

To know how to load and print envelopes, refer to - Loading Paper, Envelopes, or refer to page 13 of the user guide.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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