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HP LaserJet p1606dn
Microsoft Windows 11

When I print 1 side of a document it comes out but it prints one page more that comes out halfway and then gets stucked. I tried to restart the printer and when I print I say that only one page should be printed but it always print one side more and it always gets stuck.

1 REPLY 1
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Hi @WE2U,

 

I'd like to help!

 

I understand the printer prints one page more than initiated and then jams paper.

 

Reset the product

 

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 

Try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

 

Try the steps in the document -Paper Jam Error

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Yes" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.