• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-03-2024 01:30 PM

HP Recommended
Operating System: Other

Hello, I bought a HP M140w printer about 6 months ago, and it was terrific! After I replaced the toner (with an HP toner), it won't print. According to the info page, it is connected and the signal strength is excellent. I have done the factory re-set (pressing the X and Wi-fi symbol for 5 seconds) multiple times; installed the latest firmware;  and turned it off and unplugged it. It prints the status/report  page just fine but the top of the report says, "printer cannot print."  I've logged into my HP account and no info is given. The wi-fi light is on steadily but the yellow exclamation mark flashes continuously. HELP! Thanks, in advance! 🙂 

Tags (1)
Category:
1 person had the same question
1 REPLY 1

‎03-03-2024 01:32 PM

HP Recommended

Apple/Mac OS:  I should add that my operating system is  Sonoma 14.2.1 and have tried installing and printing from my iPhone, MacBook laptop and my Mac desktop computer---all without success. thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.