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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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I have an HP LaserJet M234sdwe printer. The printer has a tray at the bottom where you put in the paper. If you need to print an envelope, you remove the paper and insert the envelope. I never had any issues printing envelopes. Two weeks ago I replaced my ink cartridge and the printer printed normally. However, when I tried to print an envelope, the feeder would not pull in the envelope and print it.
I have attached some photos to show what happens when I try to print an envelope. When I hit "Print", the printer makes noises as if it is trying to pull in the envelope, but it does not. Then, as you can see from the first two pictures, many of the printer's lights come on. The screen flashes between "03" and "9o". The "!"is also flashing. I don't have a manual, so I don't know what those numbers mean. If I then press the green arrow, the feeder takes the envelope, but prints the envelope incorrectly (third picture).
Like I said, I never had any issue printing envelopes when this suddenly started happening. I'm using a Dell Inspiron 14 with Windows 11 Home. Thanks in advance for your help!
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Download the user manual from support.hp.com. That should contain all the troubleshooting information you need to figure out what is going on.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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