HP M479fdw

[Yohany3000]

I'm getting  a event code 59,73.00 

[1603harry]

Hi @Yohany3000 

The event code 59.73.00 typically indicates a problem related to the printer's internal components, such as the ITB (Intermediate Transfer Belt) motor or a firmware issue. Here are the steps you can follow to troubleshoot and potentially resolve the issue:

1. Restart the Printer:

   • Turn off the printer and disconnect it from the power source.
   • Wait about 60 seconds before plugging it back in and turning it on again. This can resolve minor glitches.

2. Check for Obstructions:

   • Open the printer covers and remove the toner cartridges carefully.
   • Inspect for and remove any visible paper jams, fragments, or obstructions, especially around the transfer belt and rollers.

3. Inspect the ITB:

   • Make sure the Intermediate Transfer Belt is properly seated. Sometimes, reseating the ITB can resolve alignment or connection issues.
   • Check for any physical damage to the ITB or related components.

4. Ensure Proper Installation of Toner Cartridges:

   • Verify that the toner cartridges are installed correctly. Misplaced cartridges can sometimes cause operational errors.

5. Update Printer Firmware:

   • Go to the HP support website and check for any available firmware updates for the HP MFP M479fdw.
   • Updating the firmware can solve issues related to internal codes and improve overall functionality.

6. Reset the Printer:

   • A factory reset may help if the error is related to corrupt settings. Be mindful that this will erase all custom configurations.
   • Consult your printer's manual for instructions on how to perform a factory reset.

I hope this helps!

Regards

1603Harry