HP MFP 3301 stuck on HP Logo screen at Startup

[Weberding]

After replacing two toner cartridges on my HP MFP3301 the printer started to re-initialize but is now stuck in a reboot loop where the HP logo is shown on the screen and the colored dots below the logo continue to cycle through.  I have tried unplugging, a hard reset (holding power button) nothing is breaking it out of the cycle?

[VikramTheGreat]

Hi @Weberding,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Your HP LaserJet Pro MFP 3301 stuck in a reboot loop after replacing toner cartridges is a known symptom of a firmware crash or initialization failure. Here’s what you can do:

Step 1: Hard Reset

• Unplug the printer from power for 2–3 minutes.
• Press and hold the power button for 15 seconds while unplugged.
• Plug back in and power on.

Step 2: Remove Cartridges

• Power off the printer.
• Remove both toner cartridges.
• Power on without cartridges: 
  • If the printer boots to an error screen (missing cartridges), the issue is likely with the cartridges or their chips.
• Reinsert cartridges one at a time and restart.

Step 3: Disconnect Network & USB

• Remove all cables except power.
• Sometimes network initialization causes the loop.

Step 4: Update Firmware (if accessible)

• If the printer boots even briefly, update firmware via HP Smart or USB: 👉 HP Color LaserJet Pro MFP 3301-3304 3388 Printer Series | HP® Support

Step 5: Factory Reset

• If you can access the control panel before reboot: 
  • Setup → Service → Restore Defaults.
• If not, try NVRAM reset: 
  • Power off → Hold Cancel + Right Arrow → Power on until display changes.

If Still Stuck

• This usually means: 
  • Corrupted firmware or
  • Cartridge chip incompatibility (especially if non-HP cartridges were installed).
• HP recommends: 
  • Test with genuine HP cartridges.
  • If the loop persists, the printer needs service or firmware recovery at the HP center.

👉 Official HP guide: Fix HP Print Job Stuck in Queue | HP® Support

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat