HP Newerstop 1200w MFP prints blank sheets

[tehniks]

Hello

The HP Newerstop 1200w MFP prints blank sheets after refilling. Stop test - there is no toner on the 
drum unit. The indicator shows half the level.
Help, what could be the problem

With thanks

[Nal_NR]

Hi @tehniks,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with printing blank pages.

Step 1: Check the paper

The quality and type of paper can affect the print job. Follow these guidelines to make sure the paper is appropriate. If it is not, load an appropriate paper type.

Use paper designed for HP Laser printers. Do not use paper designed only for inkjet printers.

Do not use paper that is too rough. Smoother paper might result in better print quality.

Print another page. If the print quality is still unacceptable, continue to the next step.

Step 2: Check the paper guides

Incorrectly positioned paper guides can affect print quality and cause smudging. Make sure the paper guides rest against the edges of the paper in the input tray.

If the print quality is still unacceptable, continue to the next step.

Step 3: Check the toner level

Check the toner level on the Toner Level indicator.

If the Toner Level indicator is full or displays +1, skip to the next step.

If the Toner Level indicator displays +2, or +2 and the Toner Level warning icon , toner is low or very low and might affect print quality. Use at least one Toner Reload Kit to reload toner into the printer.

For more information, go to Reloading Toner.

Print another page. If the print quality is still unacceptable, continue to the next step.

Step 4: Restart the printer

Restart the printer to dissipate static buildup on the paper, which can affect print quality.

Turn the printer off, turn it back on, and then print another page.

If the print quality is still unacceptable, continue to the next step.

Click here for the remaining steps. 

Try updating firmware by selecting your current OS. CLICK HERE

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!