cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
63
Flag Post

HP OFFICE JET 3830 MY TEXT PRINTS IN BLUE AND NOT BLACK. i HAVE BRAND NEW CARTRIDEGS

HP Recommended
OFFICE JET 3830
Microsoft Windows 10 (64-bit)

HP OFFICE JET 3830 MY TEXT PRINTS IN BLUE AND NOT BLACK. i HAVE BRAND NEW CARTRIDGES.

 

I WOULD LIKE TO PRINT IN BLACK PLEASE HELP..

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 2 of 2
Flag Post
HP Recommended

@WILL820

 

Welcome to the HP support community.

 

Manually clean the area around the ink nozzles

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

        caution:

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Turn on the printer.

  3. Open the exterior door, and then grasp the handle and lower the ink cartridge access door to open it.

    The carriage moves to the center of the printer.

    Image: Open the ink cartridge access door

  4. Wait until the carriage is idle and silent before you continue.

  5. Lightly press down on one of the ink cartridges to release it, and then pull the ink cartridge toward you out of its slot.

    Image: Press down to remove the ink cartridge

      caution:

    Do not remove both ink cartridges at the same time. Remove and clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

  6. Hold the ink cartridge by its sides.

    Image: Hold the ink cartridge by its sides.

  7. Inspect the ink cartridge contacts for ink and debris buildup.

      caution:

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Image: Do not touch the contacts or nozzles.

  8. Lightly moisten a foam-rubber swab or lint-free cloth with distilled water, and then squeeze any excess water from it.

  9. Clean the face and edges around the ink nozzle with the swab.

      caution:

    Do not clean the ink nozzle plate.

    Image: The ink nozzle and ink cartridge contacts.

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  10. Either let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  11. Slide each ink cartridge at a slight upward angle into the empty slot, and then gently push up on each ink cartridge until it locks into place.

    Image: Push the ink cartridge into its slot until it locks into place.

  12. Repeat these steps to clean around the nozzles on the other ink cartridge.

  13. Close the ink cartridge access door.

  14. Reconnect the power cord, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation