HP OFFICEJET 4630 STUCK IN "NOW PRINTING ALINGMENT PAGE"

[cbs2000]

HP OFFICEJET 4630 STUCK IN "NOW PRINTING ALIGNMENT PAGE" - i HAVE DONE ALL THE OTHER TROUBLE SHOOTING - CHANGED THE INK CARTRIDGES, UNINSTALLED AND REINSTALLED SOFTWARE, TURNED OFF AND ON - ETC.  ANY SUGGESTIONS

[Nal_NR]

Hi @cbs2000,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that your HP Officejet 4630 e-All-in-One Printer is stuck at "printing alignment page" message. 

You have done a remarkable job in troubleshooting this issue.

I recommend you to perform the following steps to isolate and fix the issue:

NOTE: Please skip the steps if already attempted. 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Try updating the firmware on the printer by following the below steps:

NOTE: The printer needs to be restarted once the firmware update is installed successfully. 

In case the printer does not let you to update the firmware then me know the operating system (Mac OS or Windows) you're using. And if the issue still persists after updating the firmware then I suggest you to reset the printer. 

A private message with the semi-full reset instructions has been sent. This reset will restore the printer to its original factory condition.

I sincerely hope this information helps. Please feel free to keep me posted if you need further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.