HP OFFICEJET 7612 ONLY PRINTING EDGES OF PHOTOS

[GavinJeffery]

I have been printing photos from Microsoft Office 2016, installed on HP Envy 15-ep laptop using Windows 10 64k OS, on HP Officejet 7612  until recently.  It now prints a vertical band on each side, with the centre of the photo not being printed at all.  I can print successfully from HP Smart but it is a pain to complete the manipulation of the photo in MSOffice and then have transfer to HP Smart for the printing.

This problem has only arisen recently, but I don't know exactly when and may be to do with an update.  There have been updates from HP and from Windows over the past few weeks, but I cannot correlate an update to the problem manifesting itself.

Does anyone have any idea what might have caused this ands what I can do to fix it?

Thanks in advance.

[Betty0610 · Accepted solution]

@GavinJeffery

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[GavinJeffery]

Thank you!

That seems to have solved the problem.

Regards

Gavin

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day!:)