• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-06-2025 06:40 AM

HP Recommended

HP OJ 7740 only prints blank pages after replacement of broken printhead.  New original cartrigdes installed also showing fine in HP Smart tool on W11 PC. Printhead cleaning and ajustment performed.   Reset to Factory settings done. Still only blank pages, though the right number of pages in the job. What to do?

Category:
4 REPLIES 4

‎02-06-2025 11:21 AM

HP Recommended

Where did you get a new printhead from HP or somewhere on the internet?




My profile on LinkedIn

Was this reply helpful? Yes No

‎02-07-2025 04:25 AM

HP Recommended

Xinzhixian Technology from the internet

Was this reply helpful? Yes No

‎02-07-2025 06:20 AM

HP Recommended

Return it and get yourself and original printhead from authorized HP dealer locally.




My profile on LinkedIn

Was this reply helpful? Yes No

‎02-07-2025 07:12 AM

HP Recommended

Well, I was directed to this place as an uthoriezed HP dealer. Even when it is in China. I enclose a picture indicating it is Original HP. Or am I beeing fooled?

 

 


20250207_144628.jpg

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.