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HP OJ Pro 8600 Plus Will Not Print Diag Page

HP Recommended
Ojjicejet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

When I try to clean/align the print heads, I cannot get passed a 'device busy' error message. I tried rebooting with no luck. Suggestions, anyone?

 

The drivers were installed (and reinstalled) by OJ8600_Basicx64_1316.exe.

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HP Support Agent
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HP Recommended

@russd

 

Welcome to the HP Support Community.

 

Do you see this message on the Printer or on the Computer?

 

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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