HP Ofc Jet PRO? 9125e / Beware of 8+ year old well worn warranty replacements

[jwstoc]

purchased the HP 9125 6 months ago. Did a software update, and just like my last HP OJ that miraculously lasted almost 7 1/2 years, the update killed off the printer. Non responsive is an understatement. Tech support very frustrating when I've already worked all the angles trying to make this printer move forward. Stuck on the QR code scan screen, that's it, and it took hours of attempts to get nowhere. Tech ran me through the slowest version of what I had already attempted, which I told him specifically what I attempted at the beginning of the call.

After what seemed like 2 hours with a deadline at 5pm looming yesterday I asked for a supervisor. Of course you don't get a real supervisor, the IT guy simply goes to get some coffee or browses his online profile info and gets back on the phone in 5 minutes or so, multiple times which I finally got tired of.

I received a replacement printer this afternoon, not looking forward to this next adventure. The inside of the printer looked like it had logged many years on it already with the puddles of ink in the catch trays and splatters throughout the ink cartridge areas.

So I swapped out ink cartridges per the IT rep since this printer didn't come with any. It also did not come with the framework that holds the ink cartridges so I had to figure out how to remove and reinstall the cage from the old unit to the new unit. I discovered a sticker over the usb port that had a symbol that indicated NO USB, so will it work? I haven't tried it yet. I don't rely on WIFI if I have to take the printer outside because of the signal loss problem from the router, the WIFI direct method is sketchy most of the time, so a direct connection is the most reliable and timewise efficient so far, so no usb, if it is inoperable, is a deal breaker. I'll check it in the next day or two since it's almost 11:10pm now.

I suspected these ink program cartridges would be a problem in another printer, and sure enough the new printer displayed a screen that it would not accept the previously used cartridges and remained locked on that screen. I happened to have just received all four new cartridges through the ink program last week so I put those in. Then the printer said this replacement printer was not subscribed to the ink program so I'm stuck on that screen for another 45 to 60 minutes. I started this task at 630pm, it's almost 10:30pm right now and I just finished figuring out what hoops HP created to make this crap work.

Now that the printer is up and running it gave me the date it was first activated. I've only had my original NEW printer for 6 months? Well this "warranty replacement" printer HP just shipped me was originally activated on July 9, 2017. So I've got someone else's old worn out crap and I had to pay almost $200 for this end result from Staples? It's not Staples fault, it's on HP, their twisted warranty policies, and rolling the dice on getting rid of prior "repaired" warranty units.

Wanted to mention, after the cartridges were installed the printer spent a couple of minutes banging the holder for the cartridges against the inside of the printer, back and forth repeatedly, while it was "adjusting" itself to it's new environment. Not a pleasant way to begin it's probably very short life and I'm pretty sure that is a bad sign already. HP is probably hoping this OLD printer will get them past their 12 month warranty (from the original date of purchase). I am not pleased one bit with how this all turned out and will be requesting a fresh, new replacement, or filing whatever complaints I have to with whatever agencies regulate/monitor companies that operate below legal limitations and perform at below common moral expectations. I feel like I've been completely ripped off, a lower cash value version of buying a new car, the car breaks down, and the dealership points to an old car on their used car lot and says that's yours now. I didn't pay for an 8+ year old worn out piece of crap!

OK, I just tried printing 5 pages. The papers were trying to push out the chute but the gears inside were popping and grinding away. I'm surprised this "REFURBISHED" ancient replacement printer got that far. YEP, it's done for. 

The supervisor that called me yesterday afternoon claimed if I had additional problems with the warranty printer, that they would send me a different model number. I wonder now how that's going to work out. I also took out a 4 year extended warranty at Staples just because this upcoming replacement will become my 3rd HP printer this year, with two complete (I believe update caused) failures within 8 months. It's almost like those updates are timed with predetermined lifespans or overstocked inventory issues.

[Kuroi_Kenshi]

Hi @jwstoc,

Thank you for sharing all these details, I can completely understand how disappointing and frustrating this experience must have been, especially after receiving a replacement unit that appears heavily used. We truly appreciate the time you’ve taken to explain everything clearly.

To look into this further and review your warranty exchange details, could you please share your case ID via private message? This will help us locate your previous support interaction and ensure that we handle this properly.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Once I have that information, I’ll review the case and guide you on the next steps to make sure this is resolved the right way.

Looking forward to your message.

Best regards,