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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 11 of 13
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HP Recommended

Hi Krazy Toad,

 

I called the number and the voice message said I had to chat with a Virtual Agent before I would be connected to a live agent.  Followed the Command steps and entered: sfc/scannow.  Corrupt files were successfully repaired.  Then the VA's Next Step was to connect to the Print and Scan Doctor.  It says the Officejet 8620 is installed, but is not communicating with the computer.  The test page failed to print, but the internal test page printed successfully, so the printer is working.  Now I'm being directed to "chat with a VA" again.  I asked to be assigned a case number, but when I entered the SN, the message said the printer is out of warranty, and will not assign a case number and give me a phone number to talk to a live agent.

 

Since my printer is out of warranty I will pay for the assistance of a tech support, but I am unable to reach a live support agent after following all the online instructions.  What else can I do to reach a live agent so I can  get my printer fixed?  It worked fine before my new HP Pavilion was installed.  Thank you.

 

Kathleen

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HP Support Agent
HP Support Agent
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Message 12 of 13
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HP Recommended

@KB715

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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Author
Level 1
8 7 0 0
Message 13 of 13
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HP Recommended

I'll watch for the private message.  Thank you!

 

Kathleen

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation