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Message 1 of 6
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HP Office Jet 3830 is offline

HP Recommended

My printer is offline and showing error message OXB85F8EC4. Be grateful for any advice. 

5 REPLIES 5
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HP Support Agent
HP Support Agent
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Message 2 of 6
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@Janis12

 

Welcome to the HP Support Community.

 

To which device is your Printer connected to?

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Message 3 of 6
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No change. The error message is still there

 

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HP Support Agent
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Message 4 of 6
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@Janis12

 

A 0x error indicates a hardware issue in the printer. Make sure you have tried the steps from this document. 

Also, check for any paper jams inside the printer and if the print carriage is moving freely. You may refer to this document - Paper Jam Error.

 

keep us posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Message 5 of 6
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There were no paper  jams. I have returned the  printer and am waiting for a replacement. Thank you for your help

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HP Support Agent
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@Janis12

Thank you for posting back. 

 

Please feel free to contact us here anytime you need any further assistance.

ECHO_LAKE
I am an HP Employee

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