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Message 1 of 4
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HP Office Jet 5740 Freezes

HP Recommended
Officejet 5740

My Officejet 5740 keeps freezing after going to sleep. Have to unplug it and plug it back in for it to print. This has been happening very often after it is in sleep mode. It’s not the WiFi because once it’s on, it prints fine. It’s getting it to wake up after it’s in sleep mode. It does nothing unless I unplug it and replay it in. 

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HP Support Agent
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Message 2 of 4
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@Tigga79, Welcome to the HP Support Community!

 

Update the printer firmware

Click here to download and install the latest firmware from your computer(Win 10)

Click here to know different methods of updating printer firmware.

Check if this helps. If the issue persists, proceed to the next step.

 

Make sure the printer and the computer are connected to the same wireless network(2.4GHz)

Now, assign a static IP address to the printer:

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
  • If you get any security notification, click on show details/advanced and 'proceed to this website'.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

 

Monitor the printer and check if the issue is resolved.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Thank you. I will try this and update this forum once I’ve done so. 

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HP Support Agent
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@Tigga79

 

Sure, keep us posted.

KUMAR0307
I am an HP Employee

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