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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
narana01
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HP Office Jet 8610 remains offline

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HP Office Jet 8610
Microsoft Windows 10 (64-bit)

I have been having trouble printing from one computer for about two months. This has happened when the printer has appeared as being "offline". Reinstalling the drivers on this computer has been sufficient to allay this issue. Today however, this issue began to affect all of my computers (two running Windows 10 64 Bit and one Mac OS x 10.13).

 

I have tried tried power cyclying the printer, performing a factory reset on the printer, reinstalling drivers on the computers, and setting up a TCP/IP port. None of this has worked. All of this has occurred despite the fact that the printer shows that it is connected via wi-fi.

 

E-printing works. I am unsure if usb printing, as I don't have a cable on hand to test this functionality. I would appreciate some advice beyond what I've already tried to resovle this matter.

 

Thank you.

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sandytechy20
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@narana01

 

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer offline. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

 

To assist you with accurate information I would require more information regarding this.

  • Did you update the printer firmware?

If not, follow the below steps to update the printer firmware.

  • Navigate to the printer update feature.
  • Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.
  • If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and setup automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

  • If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

Refer this document for more assistance to update firmware: http://hp.care/2CLF9Zo

 

If the issue persists,  this issue may require one to one interaction with the HP Phone Support.

 

I suggest that you contact HP Phone Support for further assistance at the link: http://hp.care/2uJxnug

 

You have a good day ahead.

Cheers.

Sandytechy20
I am an HP Employee

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narana01
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Greetings. Thank you for your response.

 

I checked, and the printer indicates that its software is up to date. What else can I try?

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A4Apollo
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Hi @narana01, I am the Mr.Robot. It looks like you were interacting with @sandytechy20, but he is out of the office today, so I'll take over from here.

 

I understand your printer show offline all the times.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Are you able to make a copy from your printer?

 

Is your printer working with USB connection?

 

As you mentioned your printer will not stay connected to the network you have to uninstall and reinstall the printer drivers to connect to the network again.

 

Try to disable IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.


If your printer has a control panel with a display, find the IPv6 setting from the Advanced network settings menu, and set it to Off or Disabled.
From a computer connected to your network, type the IP address for your printer into the URL field of your Internet browser.
   NOTE:
If the webpage appears blank, try a different Internet browser.
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Select Enable IPv4 only (or similar).
Click Apply, and then wait until the changes are confirmed.

 

Also, Try assigning a manual IP to your printer and check if it helps.

 

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

 

Download and run print and scan doctor on your PC and check if it helps.

 

Refer this article to know more information about using HP print and scan doctor. Link: http://hp.care/2CZ8BiL

 

Also, Refer this article to further troubleshoot printer offline issues. Link: http://hp.care/2wu1UyY

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

A4Apollo
I am an HP Employee

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narana01
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I did not make any changes to the printer.

Yes, I can still copy. I can also print via email.

Yes, I can print via USB.

I have turned off ipv6. The printer is still visible on the network, but will not print wirelessly.

I also cannot access the printer via its ip address.

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