HP Office Jet Pro 6978

[KenzoCarp]

touchpad no longer works, can not reset my wifi on the printer, need help or just trash it?

[Sneha_01]

Hi @KenzoCarp,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating when hardware starts failing! Let's see if we can find a way to fix your HP OfficeJet Pro 6978 touchpad issue before deciding to replace it.

Here are some troubleshooting steps you can try:

Restart the Printer:

• Begin by simply turning off the printer, waiting a few minutes, and then turning it back on. This can sometimes resolve temporary glitches affecting the touchpad.

Check for Obstructions and Clean the Touchpad:

• Ensure that the touchpad is clean and free from any dirt or debris. A microfiber cloth lightly moistened with isopropyl alcohol can be used to clean the touchpad surface.

Disconnect and Reconnect:

• Unplug the printer from its power source for a couple of minutes, then plug it back in. This can help reset the printer’s internal hardware and potentially restore touchpad functionality.

Update the Printer’s Firmware:

• Check if there are any firmware updates available for your printer. You can do this through the HP software on your computer if your printer is still connected to your computer or network. Updates can resolve bugs and improve functionality.

Factory Reset:

• Since the touchpad isn’t working, you might need an alternative way to reset the printer. Many HP printers allow you to perform a reset via the software installed on your computer, or sometimes by pressing specific buttons on the printer. For the HP OfficeJet Pro 6978, if possible, navigate the menu using buttons if available, or try this common method: unplug the printer while it is on, then press and hold the power button for about 30 seconds while the printer is still unplugged.

Manual Connection to Wi-Fi:

• If the touchpad issue is preventing you from connecting the printer to Wi-Fi, you might be able to do this manually through a connected computer. Use the HP printer software on your computer to configure the wireless settings.

Use the HP Smart App:

• If applicable, use the HP Smart app for smartphones or tablets. This app can sometimes offer another way to manage settings and troubleshoot issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support