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    Information
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HP Office Jet Pro 8600 Plus
Microsoft Windows 10 (64-bit)

There is a continual paper jam message. There is no paper anywhere that is jammed in the printer. The error message says that the problem is in the two sided printing accessory from the back of the printer. I have followed all the instructions for paper jam and reset the printer all to no avail. How do I get this thing working again?

1 REPLY 1
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@Terpsicorp

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the printer. I will be delighted to assist you here. 

 

Follow this document and try the steps, you haven't tried yet.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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