HP Office Jet Pro 8740 Creates its own print jobs

[Dr3dB]

It seems like the printer creates its own print jobs because when I send a print job to the printer it displays a previous print job that just shows print and that it is printing but, it never prints that job and when I delete it, it will print the job that I sent to the printer and then it will show that a new print job has started without one being started. 

[sandytechy20]

@Dr3dB

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[Dr3dB]

It is connected to a network but, our computers operate on Windows 10.

[sandytechy20]

@Dr3dB

This seems to be a driver issue, follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.