HP Office Jet Pro 9015 B805D8A0 ERROR MESSAGE

[LCR2]

I am getting the Error Message with BLUE SCREEN: B305DFF9 constantly, like every 10 minutes. I have done the "unplug it" solution - does not work, printer starts up again, and works for a few minutes, but blue screen with error message comes back. 

[Kumar0307]

@LCR2, Welcome to the HP Support Community!

I understand you are not able to use the printer due to this issue. 

Are you able to bypass this error and access the home screen of the printer?

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

Use the control panel to turn off the IPv6 setting.

1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

2. Touch Network Setup, and then touch Advanced Settings.

3. Turn off IPv6, and then touch Yes to confirm.

If this does not help, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Hope this helps! Keep me posted. 

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