HP Office jet pro 9120e not printing

[Chrisvop]

Error message says , Unable to print, rendering failed. What does this mean and how do I fix it.

[Kuroi_Kenshi]

Hi @Chrisvop,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the error message on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Check for Error Messages and Resolve Them

• Verify if there are any error messages displayed by the printer software and follow the on-screen instructions to resolve them.

2. Update Printer Drivers

• Ensure that you have the latest printer driver and software updates installed. You can download these from the HP Support website.

3. Verify Printer Connection

• If the printer is connected wirelessly, ensure that the connection is stable. For wired connections, check that all cables are securely connected.

4. Restart Printer and Computer

• Turn off the printer and your computer, wait for a minute, and then turn them back on. This can often resolve temporary issues.

5. Clear Print Queue

• Clearing the print queue can also help:
  • Windows:
    • Go to Control Panel > Devices and Printers.
    • Find your HP OfficeJet Pro 9120e, right-click, and select "See what's printing".
    • Click on "Printer" in the menu bar and select "Cancel All Documents".
  • Mac:
    • Go to System Preferences > Printers & Scanners.
    • Select your printer, then click "Open Print Queue".
    • Select and delete pending print jobs.

6. Troubleshoot Network Issues

• Ensure that your printer is connected to the same network as your computer.
• Restart your router if necessary.

7. Reinstall Printer Software

• Uninstall the current printer software and reinstall it from the HP Support website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,