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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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HP OfficeJet 3830 Frozen with loading bar

HP Recommended
HP OfficeJet 3830
Microsoft Windows 10 (32-bit)

Hello,

 

My Office jet printer has frozen with the loading bar and HP on the screen.  I tried a hard reset. Unplugged it for half an hour but when I plug it back in it goes right back to it.

 

I would appreciate any help anyone has to offer.

 

Thanks!

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HP Recommended

@jamesferrigno, Welcome to the HP Support Community!

 

As the printer is stuck on the initialization screen, we cannot perform any troubleshooting steps apart from a hard reset that you have already tried.

Unplug the power cable, hold down the power button for 10 seconds and release it.

Plug in the printer and power on to check.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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