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‎09-03-2020 02:11 PM

HP Recommended
Product: HP OfficeJet 3830
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

My Office jet printer has frozen with the loading bar and HP on the screen.  I tried a hard reset. Unplugged it for half an hour but when I plug it back in it goes right back to it.

 

I would appreciate any help anyone has to offer.

 

Thanks!

1 person had the same question
1 REPLY 1

‎09-06-2020 07:08 AM

HP Recommended

@jamesferrigno, Welcome to the HP Support Community!

 

As the printer is stuck on the initialization screen, we cannot perform any troubleshooting steps apart from a hard reset that you have already tried.

Unplug the power cable, hold down the power button for 10 seconds and release it.

Plug in the printer and power on to check.

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

1 person found this reply helpful
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