HP OfficeJet 3830 only prints Black on PC

[michaelfagan]

Hi - I've been experiencing this answer ever since I got my printer. When I go to print a document or a photo on my PC and choose the colour option, the printer only outputs black. When I print a coloured document using another device besides my computer such as an iPhone, the printer does print in colour. 

I'm not sure how to go about and fix it, hoping someone can provide some assistance regarding this on-going issue.

Thanks,

Michael

[Kumar0307 · Accepted solution]

@michaelfagan, Welcome to the HP Support Community!

I understand you are not able to print in color from your Win 10 computer. 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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