Hi - I've been experiencing this answer ever since I got my printer. When I go to print a document or a photo on my PC and choose the colour option, the printer only outputs black. When I print a coloured document using another device besides my computer such as an iPhone, the printer does print in colour.
I'm not sure how to go about and fix it, hoping someone can provide some assistance regarding this on-going issue.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".