Thank you for your reply. Yes. I got this product over a year ago from a person who only used it a few times and moved. I kept it in the box. When I first tried to use it, the color copies from my email printed out okay. After a few good copies, lines appeared across the copies and then the colors also became faint. I purchased a new color cartridge and the first few pages printed out okay. Then the copies came out with the skipped lines. I cleaned the black and white cartridge, but it made no difference. The black cartridge is still full. Maybe my only option is to try a new black cartridge, but I'd hate to purchase another cartridge only to end up with more issues.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".