HP OfficeJet 4636 stuck on "printing alignment page"

[pete_cooon]

Hi,

I have issues with my OfficeJet 4636 : Just like this topic (https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-4630-stuck-on-quot-print...

Each time I start my printer, it stuck on "printing alignment page". I tried brand new HP ink cartiridges, a full OOBE reset and each solution provided in the previous topic but without luck.

Can you help me ? 

Thanks.

Pete

[Jay_G24]

Hi @pete_cooon,

I'd like to help!

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Try the steps in the document -Alignment Errors

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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[pete_cooon]

Thanks for your time.

I allready tried to reset the printer : it keep asking for alignment and get stuck before printing the alignment pattern.

The printer firmware is up to date. (Updated with HP Smart App)

[Jay_G24]

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[pete_cooon]

Unfortunately, the reset instructions provided doesn't work either. It still stuck at  printing of the alignment pattern.

[Jay_G24]

Were you able to get to the reset screen?

[pete_cooon]

Yes, but after the reset it keep asking for alignment et get stuck as usual.

[Jay_G24]

Try the single cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer

.

Hope this helps! Keep me posted!