HP OfficeJet 6958 stopped printing. Getting message 0x6100004a problem with printer or print system.

[MOUSE9999]

HP OfficeJet 6958 stopped printing. Getting message 0x6100004a problem with printer or print system. I turned the printer OFF/ON many times to reset, but get the same message.

[TEJ1602]

@MOUSE9999, Welcome to HP Support Community!

If you have already performed the steps from the document '0xc19a0005' or Similar Error Code Displays and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[KCoriz87]

I have attempted to perform the hard reset.  I was able to remove the cartridges but the holder does not move.  can i get a ticket number or something to get the issue resolved.  i try to call and they just send me to virtual assistant.  Does not help...HELP ME PLEASE

[Jay_G24]

Hi @KCoriz87,

We do not have a case number to provide, but I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping