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HP OfficeJet 8600 Plus power light blinking and unresponsive

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HP OfficeJet 8600 Plus
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The power light blinks and printer is unresponsive. Turn off and back on and it works but reoccurs after awhile. I saw earlier posts suggesting hard reset; may I have the instructions for semi hard reset ?  Using MacOS 11.1.  Thank you.

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@PGVP

 

I reviewed your post and I understand that the printer is not responding sometimes.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you continue facing the issue, then follow the steps in the below article and update the printer firmware.

 

https://support.hp.com/us-en/document/c02919168

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hello, thanks for getting back to me.  This did not work, at least not with the HP Smart app.  When I open the printer in HP Smart app, it reads the printer status as "Unavailable" under the Status area, but under the Printer Information area it says status is "Ready."  When I click on Advanced Settings I get an error message that simply says "Can't open printer home or EWS page.  This feature is not available."  It does not seem like the HP Smart app is really communicating with my printer.

 

In the end, I updated the firmware from the HP webpage and will see if that helps with the problem I have been experiencing.

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Updating firmware did not seem to help.  Cannot print anything except the Configuration Page.

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