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HP OfficeJet Pro 6968 All-in-One Printer Cartridge Errors

HP Recommended
HP OfficeJet Pro 6968 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have original OEM cartridges installed in the printer but continue to get various cartridge error messages. I bought a new set of cartridges and tried those with on luck.  Very frustrated that I can't seem to get the printer to recognize the cartridges that are installed.  What is the sequence of steps needed to reset the printer or tell it to recognize the cartridges.  I have tried cleaning the contacts on both the cartridges and the printhead with no luck.  What else can be done to fix this issue? 

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@BradH5911 Welcome to HP Community!

 

I understand that you are getting an ink cartridge error.

 

Please perform the hard reset and check.

 

Turn the printer on, if it is not already on. 

 

Wait until the printer is idle and silent before you continue. 

 

With the printer turned on, disconnect the power cord from the rear of the printer. 

 

Unplug the power cord from the wall outlet. 

 

Wait at least 60 seconds. 

 

Plug the power cord back into the wall outlet. 

 

Reconnect the power cord to the rear of the printer. 

 

Turn on the printer, if it does not automatically turn on. 

 

Wait until the printer is idle and silent before you proceed 

 

Clean the cartridge contacts

Remove the cartridge indicated by the error message, clean the electrical contacts, and then reinsert the cartridge in its color-coded slot.

  1. Turn the printer on.

  2. Open the door to access to the cartridges.

  3. Wait until the carriage stops moving before you continue.

  4. Push in on the front of the cartridge indicated in the error message, and then remove it.

    Animation of replacing the cartridges

  5. Wipe the electrical contact on the cartridge with a lint-free cloth.

  6. Insert the cartridge into its color-coded slot until it snaps into place.

  7. Repeat these steps for any other cartridges indicated in the error message.

  8. Close the cartridge access door.

If the issue still persists, you have to replace the printhead.

 

Please contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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