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Message 1 of 2
47
Flag Post

HP OfficeJet Pro 6975 carriage jam message

HP Recommended
HP OfficeJet Pro 6975

Hi,

 

I have an HP OfficeJet Pro 6975 with two messages that are not clearing away:

  1. Improper shutdown
  2. Carriage jam. The printer carriage cannot move.

When the ink access door is open, the carriage didn't move to the cartridges removal position. I have tried everything that I found on this site and over the Internet. I even performed the "Semi-full reset" and the "Restore to Factory" procedures. The printer is completely clean of any debris and the carriage  makes the test movement when I turn it on. If I press the [Ok] option at the message, you can hear the printer doing noises and the carriage moving inside side to side. I can also open the ink access door and see the carriage moving but it ends at the right side of the printer.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@fleetwoodmeck

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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